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Add ability to Merge from the KORE Contact Search Wizard
Merging from the Contact Search Wizard would eliminate the rep having to re-search the contact in the contact entity and be able to marge from the search results. I believe this functionality was available in the legacy prodcut.0 Future consideration
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Manage Restrictions for Touchpoint to Goal Calculation
Ability to manage restrictions on which touchpoint activities end up counting as points toward the touchpoint goal, based on user or user department. Currently if I have two goals on file and any user logs a touchpoint activity within the start/en...0 Future consideration
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Sync solicit_emailfrom Archtics into CRM/PSS
When both the club and the stadium use TicketMaster, membership purchases as well as retail/casual ticket purchases about both bought across into Kore through the Archtics integration (TM sync the membership/retail databases on their side). This i...0 Future consideration
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Ability to export/import Ticket Group definitions in bulk
Currently the only way to edit or create Ticket Groups is via the GUI in Configuration Records. I'd like the ability to export/import Ticket Group definitions to work on them in Excel in bulk. When you have a large number of Ticket Groups to creat... -
Ability to Track Returns, Exchanges, Payment Updates for Ticket Box Office
Currently, with many events and seasons being cancelled or postponed, staff are getting an influx of requests by customers that want to return or exchange tickets they've purchased or potentially change payment information based on their financial...
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Likely to Implement
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Attendance to date rather than total
Attendance percentage displayed should be to date, rather than overall as most dates remain in the future to better reflect their attendance for the current season.0 Future consideration
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Attendance Report Update
Add an additional filter to enable by team within each season, currently just sort able by date or year -
Attendance report update
To simplify the initial presentation alter the default for year to 2020(or current) -
Include Secondary Email in the FanFinder Email Search Criteria
Have the 'Ticketing Emails' search criteria of the FanFinder scan the secondary email field (i.e. 'Email 2') along with the primary email field of contacts. Contacts are missed in the results of the FanFinder process when their secondary email is ...0 Future consideration
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Ability to alter sort order on Event dropdown menu on the call save screen
Currently Events are sorted by date descending and there is no way to alter the order (Confirmed by dev) From Client (Scott Jeffer): In short, I’ve been asked if we can change the order of the choices on the Event drop-down on the Call Activity...0 Future consideration