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Drip Campaign Control Buttons
Have "pause"/"cancel"/"edit" button for drip campaigns made in Fan Finder.0 Future consideration
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Fan Finder Filter by "Ticketing IDs" Could Ignore Blanks
When adding contacts to fan finder via the "Ticketing IDs" filters, the tool should be able to ignore spaces before and after each account id instead of throwing an error0 Future consideration
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Fan Finder Errors Don't Show When Clicking "NEXT"
When you add Ticketing IDs to the FanFinder ticketing criteria and there is an invalid character, it will only show an error message if you click on the "refresh" contacts button. If you hit next it will not throw an error and will return zero con... -
Adding Season To Search Criteria in Fan Finder
It would be beneficial to us if Season was part of the Search Criteria within in FanFinder. One example of this is if we wanted to run a campaign of all closed lost group purchasers from a previous season, we can easily bring up that info into a c...0 Likely to Implement
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Touchpoint import template - adding additional fields
idea is to add the category and subcategory fields for the bulk touchpoint template. standard imports do not function well with the tables involved with touchpoints. data type issues become a problem (ie - option sets come through as free string t...0 Future consideration
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Ticket Exchange Buyers in Purchases Iframe
Would love to have Ticketmaster Ticket Exchange buyers purchase information pull into the purchases iframe in the same way that primary buyers do, for those clients that data available. As these buyers are often in our sales campaigns, it would be...0 Future consideration
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Fan Finder: Failing Campaigns using Contact Template with 'wrong' Ticketing DB
Summary: When launching a campaign through Fan Finder using Contact Template by Ticketing ID - if the Ticketing Database is not 'Archtics' or 'Veritix' (in this example the client had put 'AXS') the campaign will appear to 'create successfully' bu...
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Likely to Implement
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Allow Do Not Call button to be universal or by Contact
We have a plethora of dupes. It would be great for us to use the Do Not Call buttons but it affects so many of our other records, we've steered away from this useful feature. It would be great to have a decision where we either have the button af...0 Returned for specifics
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Improve Update Capabilities Through TDM As It Relates to Secondary Archtics IDs
Summary: Updates made on accounts that have multiple AR# the primary account will get updated on TDM and Ticketmaster but the secondary account will get updated just on Ticketmaster (Not in TDM). Troubleshoot: Inform the client that currently th...0 Future consideration
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TDM: Provide User-Friendly Error Message 'Expired Temp PIN' from Archtics
This user story was suggested to Support by Denis in Engineering. The purpose of this user story is to have more user friendly error messages in the TDM when the error is related to 'Expired Temp PIN' error from Archtics/TicketMaster. If possible,...
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Future consideration