-
Process Deal Lines to KORE's Box Office
Our Corporate Partnership group, within a Deal Sheet, will sell tickets and to fulfill on those tickets we use the Service Console (to assign an event) and then create a task from the Console and assign it to our box office for fulfillment. This c...0 Future consideration
-
Strip invalid characters from any PSS fields
When client enters some Emoji or symbol characters in any of the text fields, they will frequently fail to render on reports, giving errors This would need to be either replaced or stripped away0 Future consideration
-
Improve Update Capabilities Through TDM As It Relates to Secondary Archtics IDs
Summary: Updates made on accounts that have multiple AR# the primary account will get updated on TDM and Ticketmaster but the secondary account will get updated just on Ticketmaster (Not in TDM). Troubleshoot: Inform the client that currently th...0 Future consideration
-
TDM: Provide User-Friendly Error Message 'Expired Temp PIN' from Archtics
This user story was suggested to Support by Denis in Engineering. The purpose of this user story is to have more user friendly error messages in the TDM when the error is related to 'Expired Temp PIN' error from Archtics/TicketMaster. If possible,...
0
Future consideration
-
Net Revenue Field with Hard Cost 2 Subtracted Only
We would like a field on their Deal Sheet Form to show an additional field that only subtracts Hard Cost 2 (Not both Hard Costs). The purpose the wish to do this is because they separate hard costs by Sponsorship Costs and Ticketing Costs dependin...1 Future consideration
-
Marketo Integration - Add Deletions of Ticket Group Custom Entity
Overview: As part of our Marketo Integration, Ticket Groups are Synced to the Marketo Platform in form of custom entities, and appended to the customer record. From there, Marketo Users are able to leverage the custom entities to build marketing s...0 Future consideration
-
Follow Up opportunity in a new thread
Prior to PSS we had a customization that allowed reps to create an opportunity in a new thread after they closed an opportunity as win. This was helpful because reps wanted to have a thread for the renewal opportunity after they made the original ...0 Future consideration
-
Open Premium Deal Wizard from Activity Screen
I'd like to see the premium deal wizard open after clicking "Check Out" from the visualizer when getting to the visualizer from the Activity Screen. I feel that it's confusing to the rep in that they don't always realize they need to go in and fin... -
More detail on the regarding field in Activity Screen
I'd like to see more detail in the Regarding drop down from the activity screen. Especially when it's referencing a deal sheet. Currently it just shows the deal number, but having additional detail would help. Some ideas would be: Start & End ... -
Denote Ticketing System of Primary Account number for multiple database situation
Would like to be able to search for a contact and see which of our two ticketing databases an account number is associated with before opening up the contact page. Would also like to see the ticketing system displayed as a field potentially, espec...0 Future consideration