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Re-launch activities to opened TSOs
Functionality in Fan Finder to launch new activities to existing open TSOs.1 Future consideration
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Added functionality to bulk edit tool
Create the ability to re check-out contacts as you reassign TSOs/Activities. Ability to reassign TSOs/Activities to multiple reps (similar to how this functions in Fan Finder) at one time Visibility into bulk edit log with added functionality to c... -
Display SRO (SeatGeek) Client Types on Contact Dashboard
Display "Client Types" on Contact Dashboard similar to how to "Account Types" are displayed in Archtics. Also it would be beneficial to be able to query contacts based on client types from within the Fan Finder. See example screen shot from SRO3 Future consideration
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Include Employer field in Ticketing Data Manager when generating a new Ticketing ID
Currently, when generating a Ticketing ID via TDM, the Employer field is not an available option. This should be something that is added so that the Employer information can be added all in one step instead of having to generate the ID, then re-op...1 Likely to Implement
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Add Number of Calls as a Filter to the My To Do List
Number of calls is one of the few pieces on information on the reps My To-Do list that does not have a filter on the side.0 Future consideration
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Additional Checked Out By User Fields
Business Problem: There is currently only 1 field available for CRM Managers to assign CRM Users as the Checked Out By rep. This feature is heavily used but is problematic for CRM systems housing multiple departments and venues/teams. Examples: 1....
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Future consideration
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Change Do Not Call Button Icons
Currently in the contact dashboard if DNC in ON it will show an "V" check-mark by the phone number and the phone number will be red If DNC is OFF it will show an "X" icon by the phone number The "V" and "X" are the buttons to change the DNC status...1 Future consideration
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Allow Renaming of Fields on the Activity Screen
Currently for SFDC, you cannot rename any of the standard fields on the activity screen. Would like the ability to update the display name for the fields.2 Future consideration
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Custom mapping into CRM
Ability to map a value from PSS into a custom CRM field (example: Archtics "Salutation" field into custom "Mailing Name" Salesforce field)1 Likely to Implement
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Allow Fan Profile customization on Activity screen based on Division or Security Role
Similar to the customization available for contact, account and lead forms, allowing customers to create a more custom fan profile section on the activity screen for multi-team properties and / or for different security roles (like sales rep vs. s...0 Future consideration