Ability to differentiate between a conversation and voicemail other than the current TSO check boxes

It would be very useful for both sales reps, managers and analytics team members if you could easily see what activities are logged as a voicemail or a conversation. Right now, the ability to check the box "Voicemail" or "Conversation" on a TSO is not that useful because that box stays checked through the opportunity unless a rep remembers to change it, and since there is only 1 TSO to (usually) many activities, you only see the last time it was updated.

 

We are trying to track how many times our reps are actually speaking with a prospect vs. leaving a voicemail and an easy way for the reps to log it would be awesome.

  • Elena Knetl
  • Aug 20 2019
  • Future consideration
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