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Prompt user to delete or set cancelled or complete status for activity that no longer exists in CRM instead of giving an error
When an activity has been deleted in CRM, there is no easy way to clean it in PSS. It would be good to give user an option to either delete the activity or set it to complete or cancelled status. Currently it just gives an error that Activity wit...0 Future consideration
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Only Return Ticketing Emails of Primary Contacts Checkbox in Fan Finder
As a Fan Finder user, I would like an option to only return emails of Primary Ticketing Accounts (CRM Contacts). I would still like to be able to use the All Emails functionality within Ticketing Emails so it searches for CRM Emails and Archtics e...
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Future consideration
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Change Do Not Call Button Icons
Currently in the contact dashboard if DNC in ON it will show an "V" check-mark by the phone number and the phone number will be red If DNC is OFF it will show an "X" icon by the phone number The "V" and "X" are the buttons to change the DNC status...1 Future consideration
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To Show Country Field on the Contact Dashboard in CRM
The client want the country field to show up on the contact dashboard as before.0 Future consideration
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Ticket Purchase Data on the Call Screen
On the Call Screen, it would be beneficial for us to see their purchase history as it is more indicative of what they will buy in the future.0 Future consideration
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Fan Finder - Customize Fields shown when creating a TSO/Activity
When using FanFinder, there should be a way to change the default fields that are shown when creating a Ticket Sales Opportunity and Activity. We’re adding required fields to the TSO screen for reps and promised to pre-populate them when sending o...0 Future consideration
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To-Do List Improvement
group tasks under the "general activities" tab by campaign, like it's done under the "activity pipeline" tab in the to-do list.0 Future consideration
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Rep Name to Archtics from TDM
When a rep creates a new Ticketing ID through TDM it would be nice if it would pull that rep name into the Account Rep Name field in Archtics. Currently all new Ticketing ID's get pulled over as 'Customer Service Rep' so then it is an extra step f...0 Future consideration
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Add Archtics in the System field of the Customer Attribute
The 'System' field in the Customer Attribute dashboard only display LiveAnalytics, Turnkey, Acxiom and Other. I would like to add 'Arctics' when it's an integration from Archtics.0 Future consideration
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Add an activity date to the Next Scheduled Activity column
There is currently a Ticket Opportunity field titled Next Activity Scheduled that does not pull down any data. It would be extremely helpful (and to us, a necessity) to have the date of the next scheduled activity populated here.0 Future consideration